Feature request end-to-end
One view of every request, its customers, and its value. Product managers merge duplicates, add requests to their own workflow, and sync decisions back to the requestor.
Hadas
Segev
Operations & AI Consultant · Tel Aviv, IL · Available for Engagements
Scaling organizations lose months to unclear priorities and reactive firefighting. I fix that - without a 6-month hiring process. I come in while you're still searching for the right full-time hire, or simply when execution needs to scale faster than your team can manage alone. I stabilize what's breaking and build the operating structure. Then I add AI where it makes a difference: efficient tools that turn scattered data into one clear view your team can act on, at low running cost.
Tell me what's breaking20
Years driving
complex execution
complex execution
60
Person org
programs led
programs led
2.8
Customer requests
systematized
systematized
$600
Portfolio
governed
governed
"Most operators bring process. Most innovators lack structure. I bring both - and that combination is what turns stuck organizations into ones that deliver."
- Hadas Segev
Scattered data,
clear action
As a consultant embedded in Check Point's Exposure Management unit, I map how the work really moves, then build AI tools that fit it.
Customer conversations
Customer calls made usable at scale. Anyone can ask a question across all Gong calls, with transcript search narrowing to the most relevant calls and saved history keeping LLM cost low.
80+ requests triaged
In the first month of the new feature request triage process.
3,300 customer calls tagged
Tagged to the organization's taxonomy, so customer insights are easy to navigate and act on.
Execution that
actually lands
The problems I solve rarely have off-the-shelf answers. Every engagement is designed around your specific situation - not adapted from a template. I work inside your team to design and implement solutions that are built to last.
Prioritization Frameworks
Build decision systems that align Product, Engineering & business inputs into a single, defensible roadmap. No more competing priorities - just clarity.
Execution Cadence & Governance
Design cross-functional operating rhythms that reduce escalations and improve delivery predictability. Structures that stick long after the engagement ends.
Customer Feedback Systems
Transform fragmented customer input into structured, data-driven product decisions. Turn thousands of requests and customer calls into one clear signal.
AI-Enabled Workflows
Implement automation where it removes real bottlenecks - not just where it sounds impressive. Measurable impact, not hype. Example: an end-to-end feature request flow that connects customer data, product triage, and delivery tracking.
Stalled Project Recovery
One engagement, one outcome. I come in, diagnose what's blocking delivery, realign the stakeholders, and drive the project to completion. No retainer needed - just results.
Complex Program Build
When you need to stand up a large, multi-team program from scratch - I design the structure, define the governance, and run it end-to-end until it's self-sustaining.
Where I
come in
Some teams are mid-hire. Others have the people but not the structure. Either way, execution is slipping and waiting isn't an option.
Hiring, but execution won't wait
You're mid-search for a Product Ops or Program Manager role. The right hire is months away. I come in now, stabilize execution, and hand over a functioning operating model when your hire lands.
Scaling faster than your process can handle
The team is growing - or just got more complex - and the old way of working is starting to crack. No new hire needed, just someone to build the structure that matches where you are now.
Priorities shift weekly
Nobody agrees on what matters most. Product, Engineering, and leadership are pulling in different directions. Roadmap decisions feel more political than data-driven.
A program is stalled
Cross-functional delivery has broken down. Stakeholders are misaligned. Someone needs to diagnose what's blocking it, rebuild momentum, and drive it to completion.
Where experience
meets creative thinking
Most operators bring process. Most innovators lack structure. I bring both. Across 20+ years and wildly different organizations - from a 60,000-person global pharma to a fast-moving SaaS - I've solved problems that didn't have a playbook. I see what others miss, design solutions others don't think of, and build the operational infrastructure to make them real. That combination is rare. I also build AI tools that fit how teams actually work. I map the process first.
Experience + creativity - I don't reach for the standard playbook. I diagnose your specific situation and design a solution that fits it.
Embedded, not remote - I work inside your team, not as an outside observer handing over deliverables.
Innovation with structure - I combine creative thinking, AI-enabled workflows, and operational rigor to design solutions that actually get implemented.
Implementation, not advice - I build the frameworks, run the sessions, configure the tools, and stay until it works.
Trust as a foundation - Complex cross-functional change requires people to follow. I earn that trust.
Amdocs
Elbit Systems
Eastman Kodak
Teva Pharmaceutical Industries
LivePerson
Check Point Software Technologies
- Independent Consultant
- Product & R&D Operations · Embedded at Check Point Exposure Management
- LivePerson
- Head of Program Management
- Teva Pharmaceuticals
- Head of Governance & Execution
- Technion
- B.Sc. Industrial Engineering & Management
Numbers that
tell the story
2,800
Unstructured customer requests transformed into prioritized, data-driven intake systems - 1,200+ at LivePerson and 1,600+ at Check Point - giving Product and Engineering a single source of truth.
$600
IT portfolio governed at Teva Pharmaceuticals - prioritization, roadmap planning, resource allocation, and C-level reporting across 45,000+ users globally.
12
Global TPM team scaled from scratch - driving cross-org execution across Product, Engineering & Support at a public SaaS company.
60
Person organization - multi-million dollar transformation programs including enterprise email migration, global telepresence rollout, and Tier 3 data center construction.
∞
Stalled programs rescued - repeatedly called in across companies to diagnose broken cross-functional execution, rebuild trust, and drive delivery to completion.
$10
Global organization - designed executive KPI dashboards enabling data-driven decisions at C-level across one of the world's largest pharmaceutical companies.
Trusted by leaders
across industries
Hadas is an exceptional PMO leader who made a tremendous impact. She not only managed many successful cross-org projects, but also helped build a centralized program management team - bringing the team together, improving morale, mentoring, and implementing best practices that elevated the entire organization. She has a rare ability to balance governance and flexibility, designing frameworks that drive efficiency and scalability.
What sets Hadas apart is her exceptional ability to execute and lead. She consistently delivered projects on time across a broad range of disciplines, demonstrating both deep expertise and relentless drive. Just as importantly, she is a phenomenal people leader - her team had nothing but outstanding feedback about her leadership, mentorship, and ability to create an environment where her team could thrive.
Hadas owned closing gaps in our ADA strategy to meet WCAG requirements. She evaluated the gaps, put a plan in place to close them, and managed the plan closely to meet the defined deadlines. She built an education plan for the product teams, saving time and effort on the backend. She met with customers and developed a great relationship with them throughout the process. She went above and beyond in every role she had.
Let's talk about
your challenge
Whether you're mid-hire and execution won't wait, scaling faster than your process can handle, or just need someone to build the structure your team is missing - I'd like to hear about it.